Terms and Conditions
CONTRACT
The Contract for a short-term holiday rental will be between the owners of Baleshare Bothies (referred to as ‘us’ or ‘we’) and the person making the booking (referred to as ‘you’ or ‘your’) under the following booking conditions. The contract will be subject to these booking conditions and must be complied with. You are responsible for ensuring all members of your booking party comply with the Terms of Use (as set out below).
PAYMENT
You must pay a 30% deposit on booking via credit/debit card or bank transfer. The remainder of the balance is payable 30 days before the start of the let. If a booking is made less than 30 days before the start of the holiday, you must pay the full rental charges at the time of booking. Failure to pay the balance of rental charges by the due date (30 days prior to arrival) will result in the owner treating the property as available for re-booking.
CANCELLATION & REFUNDS
If you need or wish to cancel your booking, you need to confirm your intention to cancel to us via email as soon as possible.
Cancellations will be treated based on the reason for the cancellation, the length of time between cancellation and your holiday, and our ability to re-let the property as follows:
1. Cancellation by us
If we have to cancel your booking for any reason including a Force Majeure event, you will be refunded in full. You must accept that our liability is limited to the amount of any deposit/rent paid at the time.
2. Cancellation by you and/or any of your intended occupants
This includes – but is not limited to – inability or disinclination to travel and/or stay due to illness (including Covid), a requirement or recommendation to self-isolate or quarantine, Covid Vaccination appointments, a call to jury service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property. In the unlikely event that you need to cancel your booking, if cancellation occurs within 14 days of arrival the full cost of your stay will be charged. We will endeavour to re-let the pod(s) on your behalf and if successful we will refund the cost, less the 30% deposit. If cancellation occurs out-with the 14 day period we will refund the cost, less the 30% deposit. We strongly advise that guests take out UK travel insurance policy to cover these eventualities. If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation.
Any refunds will be made by checkout day of your original booking.
TERMS OF USE
You should not arrive before 4pm on arrival day, and you should leave by 10am on departure day unless otherwise advised. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the holiday period. On departure you must leave the property in a clean and tidy condition in accordance with the departure cleaning requirements.
USE OF THE PROPERTY
Under no circumstances must more than the maximum number of persons as stated on the website occupy the property unless by prior arrangement with the owners. We reserve the right to refuse admittance if this condition is not observed. You agree to use the property solely for its intended purpose as self-catering holiday accommodation. You must not use the property or the site for any illegal, dangerous, offensive, noxious or noisy activities or behave in a way that may be a nuisance or annoyance to us, other guests or our neighbours. Baleshare Bothies is in a peaceful location and we ask that you respect that. As such, the playing of music, singing or other excessive noise that can be heard outside of the property after 9pm is not permitted. Causing a nuisance or disturbance may result in being asked to leave.
There must be no smoking or vaping anywhere in the pod(s).
Your use of the property does not entitle you to charge an electric vehicle or appliances other than personal electronic devices such as phones, tablets or laptops. If you have particular charging requirements, please get in touch before your stay to discuss.
LIABILITY
We shall not be liable to you or your party of any loss or damage to property however arising unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible. You must take all necessary steps to safeguard yourselves and your property.
DAMAGE AND BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.
We ask that you look after the property and its contents as if it were your own home and hand it back to us in the same condition as it was at the start of your stay. If you mistreat the property or its contents (or fail to comply with other obligations giving rise to costs incurred by us) you are required to cover the cost of any resulting damage.
We appreciate that accidents can happen and take a pragmatic and sensible approach to damage and breakages. We would not charge you for the odd broken mug or glass, but please do inform us of any breakages/damage as it occurs so that we can put it right. If you notice that something is broken or not working properly please tell us even if it is not causing you a problem or discomfort, as we want to ensure things are as good as they can be for all our guests.
RIGHT OF ENTRY
We retain the reasonable right of entry to the property at all reasonable times for the purpose of inspection or to carry out any necessary repairs or maintenance. We will do our best to minimise disruption to you if we need to enter the property during your stay.
COMPLAINTS
Every effort has been made to ensure that you have an enjoyable stay. However if you have any problem or cause for complaint, it is essential that you contact us immediately. We will do our best to resolve any issues as soon as we can. We value your custom and want you to return.
ADDITIONAL TERMS AND CONDITIONS FOR GUESTS BRINGING THEIR DOG(S)
A maximum of two dogs are welcome in the Hiort camping pod by prior arrangement, charged at £10 per dog per stay.
On arrival and at all other times your dog(s) should be kept on the lead around the property grounds. They must not chase any livestock or wildlife.
Poo picking! Always clean up after your dog(s), including in our fields.
If your dog(s) gets muddy, please clean them off using the outside tap located at the fence to the side of the Hiort pod.
Your dog(s) must not be left alone.
If you have a puppy please take extra care. Any chewing of furniture or soft furnishings will result in the item needing replacing at your expense.
Dogs are not allowed on the bed or on any furniture.
We regret that reactive dogs that bark continuously are not allowed.